Shipping policy

Shipping Overview

At SOVAE, we aim to deliver your order with clarity, care, and consistency.
The information below outlines how and when your order will arrive.

Order Processing

Orders are processed within 1–3 business days, excluding weekends and holidays.

Once your order has been processed, you’ll receive a confirmation email with tracking details when your order ships.

Delivery Timeframes

After dispatch, delivery times vary by destination:

Canada & United States: Typically 3–14 business days

Delivery times are estimates and may vary due to factors outside our control, including carrier delays, customs processing, or seasonal demand.

Shipping Costs

Free standard shipping on all orders.

There are no minimum purchase requirements.
Shipping costs are fully covered by SOVAE and reflected at checkout.

Order Tracking

All orders include tracking.

Once your order ships, you’ll receive an email with a tracking number so you can follow its journey from dispatch to delivery.

Please allow up to 48 hours for tracking updates to appear after shipment.

International Shipping & Customs

SOVAE ships to select destinations shown at checkout.

For international orders, delivery times may vary depending on destination and customs clearance procedures.

Please note that customs duties, import taxes, or fees may be assessed by your local government and are the responsibility of the customer. These charges are not included in your order total and are determined by local authorities.

SOVAE is not responsible for delays caused by customs authorities.

Incorrect Address or Failed Delivery

Please ensure all shipping details are entered accurately at checkout.

SOVAE is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Orders

If your order appears delayed beyond the estimated delivery timeframe, please contact us with your order number so we can assist in locating your shipment.